1. Information We Collect

Sizl gathers the following categories of information: (a) personally identifiable information that is supplied voluntarily upon registration for Services; (b) information created during use of our Services, such as location, app usage, and device data; or (c) information obtained from third-parties.

a. Information You Provide to Us

Personal Information

When you register for an account to access or utilize our Services (an “Account”), we may ask for and may collect Personal Information that can be used to identify you, which may include an identifier such as a name, ID number, phone number, physical address, email address, gender, age, interests, location data or online identifier (“Personal Information”).

Payment Information

When you pay for products through our Services using payment cards, we may collect the payment card information – including, but not limited to credit card number, expiration date, and billing address – and transmit that information to a payment processor. The payment processor is a third-party company, external to us. The web pages where the information is collected, as well as all transmissions to the third-party processor, are encrypted with an SSL certificate. We do not store complete payment information on our systems but may store reference information such as the last four digits of a credit card number and/or the expiration date.

b. Information Collected Automatically

We and our third-party service providers, including analytics and third-party content providers, may automatically collect certain information from you whenever you access or interact with the Services. This information may include:

• Browser and operating system you are using
• URL or advertisement that referred you to the Services
• Search terms you entered into a search engine that led you to the Services
• Areas within the Services that you visited, links you clicked on, and pages or content you viewed and for how long
Other similar information and statistics about your interactions, such as content response times, download errors, and length of visits to certain pages

We may combine this automatically collected log information with other information we collect about you to improve services we offer you, marketing, analytics, and site functionality.

The information we collect automatically includes:

• IP address

  Assigned to your computer or internet-enabled device whenever you access the internet, allowing computers and servers to recognize and communicate with one another. IP addresses may be recorded for IT security and system diagnostic purposes and used in aggregate form to maintain and improve Services and generate and analyze statistics about Services and your use of Services.

• Location data (delivery person)

  Precise or approximate location data collected from drivers' and delivery persons' mobile devices when the Sizl application (“Apps”) is running in the foreground (app open and on-screen) or background (app open but not on-screen).

• Location data (order recipients)

  Precise or approximate location information collected from delivery person' and order recipients' mobile devices if they enable us to do so via their device settings. Sizl collects this data from the time a ride or order is requested until it is finished, and any time the app is running in the foreground. This data is used for purposes such as receipt generation, customer support, fraud detection, insurance, and litigation.

• Transaction information

  Type of services requested or provided, trip or order details (such as date and time, requested pick-up and drop off addresses, distance traveled, and items ordered), and payment transaction information (such as a restaurant's or merchant's name and location, amount charged, and payment method).

• Usage data

  Data about how users interact with our Services, including access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.

• Device data

  Data about the devices used to access our services, including hardware models, device IP address, screen sizes and resolutions or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.

• Communications data

  Data regarding phone, text, or in-app communications between users that are enabled through the Apps, including date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.

We may use the following technology to automatically collect information from you:

• Cookies

  Cookies are text files put on your computer to collect standard internet log information and visitor behavior information. This information is then used to track visitor use of the website and to create statistical reports on website activity. A cookie may also convey anonymous information about how you browse the Services to us. A cookie does not collect Personal Information about you.

  You can set your web browser or device to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Services may not function properly if the ability to accept cookies is disabled.

• Beacons

  A web beacon is a small image file on a web page that can be used to collect certain information from your computer, such as an IP address, the time the content was viewed, a browser type, and the existence of cookies previously set by the same server. We only use web beacons in accordance with applicable laws. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to our Services, to monitor how our Users navigate the Services, or to count how many particular articles or links were actually viewed.

• Built-In Tracking

  Our Services may contain built-in tracking features that collect information about your activity and interactions with the Services. This information is used to improve the functionality and usability of our Services, analyze trends, and administer the Services.

• Code Snippets

  Our Services may use code snippets, which are small pieces of code added to our Services, to provide or enhance functionality, including tracking and analytics. These snippets may collect anonymous information about how you use our Services.

c. Third Party Services

We may provide an option to access or register for our Services through the use of your usernames and passwords for certain services provided by third parties (each, an "Integrated Service"), such as through your Google, Apple, or other applicable accounts from recognized social media platforms. By authorizing us to connect with an Integrated Service, you authorize Sizl to access and store the information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. It's your responsibility to review and adjust your privacy settings on these Integrated Services to control what information they make available to us. Please review the terms of use and privacy policy of each Integrated Service.

2. How We Use the Information

Permitted Purposes

We may use the information we collect about you (including Personal Information, to the extent applicable) for a variety of purposes, including to (a) provide, operate, maintain, improve, and promote our Services; (b) enable you to access and use Services; (c) process and complete transactions; (d) provide customer service and support and send you related notices; (e) send promotional communications; (f) monitor and analyze trends, usage, and activities in connection with Services and for marketing or advertising purposes; and (g) monitor and assess compliance with our policies and standards.

We also use your information with your consent: (h) to serve advertising tailored to your interests on our Services and Third-Party Services; (i) to notify you about changes to our Services or any products or services we offer or provide though it; and (j) for other purposes for which we obtain your consent.

3. How We Share the Information

Third-Party Services Providers

We share information, including Personal Information, with our third-party service providers that we use to provide hosting for and maintenance of Services. These third-party service providers may have access to or process your Personal Information for the purpose of providing these services for us. We do not permit our third-party service providers to use the Personal Information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

We may also instruct the third-party service providers to process personal data for the permitted purposes set forth in Section 2 above on our behalf and in accordance with our instructions only. We will retain control over and will remain fully responsible for your personal data and will use appropriate safeguards as required by applicable law to ensure the integrity and security of your personal data when engaging such service providers

Analytic Providers and/or Advertising Partners

We work with (or may in the future work with) network advertisers, ad agencies, analytics service providers and other vendors to provide us with information regarding traffic on the Services, including pages viewed and the actions taken when visiting the Services; to serve our advertisements on other website, within mobile apps and elsewhere online; and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. Our service providers may collect information about your visits to and activity on the Services as well as other websites or services, they may set and access their own tracking technologies on your device and may use that information to show you targeted advertisements.

Compliance with Law

We may share your personal data with courts, law enforcement authorities, regulators or attorneys or other parties where it is reasonably necessary for the establishment, exercise or defense of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms and conditions, or as otherwise required by law.

Organizational Changes

We may share your personal data with any third party to whom we assign or novate any of our rights or obligations, or that acquires all or substantially all of our business, stock or assets, or with whom we merge.

Aggregate Data

We may also use aggregated personal data and statistics for the purpose of monitoring website usage in order to help us develop and improve our Services.

With your Consent

We will otherwise only disclose your personal data when you direct us or give us permission to do so, when we are required by applicable law or regulations or judicial or official request to do so, or as required to investigate actual or suspected fraudulent or criminal activities.

Where we rely on your consent to process the Personal Information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information). Similarly, if we collect and use your Personal Information in reliance on our (or a third party’s) legitimate interests which are not already described in this Notice, we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions about or need further information concerning the legal basis, on which we collect and use your Personal Information, please contact us at support@sizl.com.

4. How Long We Retain Your Personal Information

We will retain your Personal Information for as long as is needed to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it, or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. For Personal Information that we process on behalf of our Registered Users, we will retain such Personal Information in accordance with the terms of our agreement with them, subject to applicable law.

5. Your Privacy Rights

Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Information. Users may update or change their Account Information by editing their profile within Services. To make a request to have Personal Information maintained by us returned to you or removed, please email support@sizl.com. Requests to access, change, or remove your information will be handled within thirty (30) days; provided that, notwithstanding such request, this information may be retained for as long as you maintain an account for Services, or as needed to provide you with Services, comply with our legal obligations, resolve disputes and enforce our agreements.

Objections to Processing of Personal Information

It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” applies. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defense of a legal claims. To invoke this right, please contact us at support@sizl.com. We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

Policy Regarding Children

Services is not directed to children under the age of thirteen and we do not knowingly collect personally identifiable information from children under the age of thirteen (13) as part of Services. If we become aware that we have inadvertently received personally identifiable information from a User under the age of thirteen as part of Services, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of Services.

Online Advertising

We use online platforms with advertisement functionalities such as Facebook, Instagram, LinkedIn, Youtube, or other third-party platforms (the “Ad Platforms”) to promote our Services through interest-based ads. We do not, however, share your Personal Information with the Ad Platforms for the promotion of our Services through interest-based ads.

If you do not want to receive interest-based ads on the Ad Platforms, you can adjust your ad preference in accordance with the instructions provided by such Ad Platform.

6. Changes to our Privacy Policy

If we change the Policy, we will post the revised Policy here with an updated revision date. Please check frequently the Site to see if the Policy is changed. If we make significant changes to our statement, we also may, but are not obliged to, notify all members whose Personal Information we have retained by means such as sending an email, sent as push notifications to your device or posting a notice on our Site. Your continued use of Services constitutes your acceptance of all such changes and amendments. Your sole remedy is to cease using Services.

7. Contacting Us

If you have any questions regarding this Policy or information we hold about you, you may contact us at support@sizl.com. In order for us to take the appropriate action, please describe in reasonable detail the nature of your request or inquiry.

8. Privacy Notice for California Residents

This Privacy Notice for California Residents (this “CCPA Notice”) supplements the information contained in the Policy and except as provided herein, applies solely to California residents. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this CCPA Notice.

a. Information We Collect

The Information We Collect section describes the personal information we may collect from you, including the categories of sources of that information. We collect the information for the purposes of described in the How We Use the Information that We Collect section. We share this information as described in the How We Share the Information that We Collect section.

b. Your Rights

The CCPA provides California residents with specific rights to request information about Sizl’s collection, use and disclosure of your personal information over the prior twelve (12) months, and ask that we provide you with the following information:

• Access to Specific Information and Data Portability Rights

  You have the right to request that we disclose certain information to you about our collection and use of your personal information. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources from which we collect personal information.
  • Purpose for collecting, using or selling personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (known as “data portability request”).
  • If applicable, categories of personal information sold about you and the categories of third parties to which the personal information was sold.

• Deletion Request Rights

  You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

  We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.

• Exercising Access, Data Portability, and Deletion Rights

  To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us at: support@sizl.com. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include: First Name, Last Name, Email used to register with Sizl, and Phone Number
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.